What is MFA?
MFA provides greater protection to user accounts by requiring users to use both a password and a second verification method, such as a code, which is obtained through a device the account holder owns.
Why do I need to have MFA enabled?
MFA adds an additional layer of security which provides additional protection for your Online Academy account.
Where do I get the Authenticator from?
You can download either the Microsoft Authenticator or Google Authenticator on your smartphone; these applications are available from the Apple App Store and the Android Play Store respectively.
What happens if I get a new phone or lose my current phone?
You will need to set up MFA again on your new phone. If you are struggling with this, we can assist you; just contact academysupport@ube.ac.uk
Do I need internet access to use MFA?
Once the authenticator application has been installed and synchronised you do not require an internet connection to generate a code.
I already have an Authenticator application; can I still use this for my Online Academy account?
Yes, you can add an additional account to your Authenticator application. We recommend using Microsoft Authenticator or Google Authenticator.
How often do I need to enter a code?
You will need to enter a MFA code at every logon.
I have more questions about Multifactor Authentication, who can I speak to?
If you have any questions or would like to discuss MFA further, please contact us by emailing Online Academy Support.